About the Company
Rumble is a Freedom-First technology platform offering a video hosting service, cloud infrastructure, advertising solutions, and a non-custodial cryptocurrency wallet. The company focuses on providing alternatives within the digital ecosystem, particularly in video and cloud services, while supporting a growing creator community.
About the Role
The Cloud Support Administrator (Odoo) is responsible for managing the Odoo-based self-service portal and billing system while also providing direct technical support to cloud customers. The role combines Odoo system administration with hands-on cloud troubleshooting and customer support, acting as the first point of resolution for incoming technical requests.
Responsibilities
- Administer and maintain the Odoo-based self-service portal and billing system, including subscriptions, invoicing, account configuration, and performance monitoring
- Manage Odoo workflows such as customer onboarding, subscription lifecycle, billing processes, and access provisioning
- Identify and implement automation opportunities for repetitive operational tasks
- Coordinate system updates and collaborate with development teams on module improvements and customizations
- Provide first-line support for customer tickets related to cloud services, billing, and portal access
- Provision and troubleshoot cloud infrastructure such as virtual machines, storage, and clusters
- Assist customers with configuration, connectivity, and performance-related issues
- Document recurring issues and contribute to structured knowledge base content
- Collect customer feedback and usage insights to support product and system improvements
- Collaborate with backend engineering teams during escalations by providing diagnostics and reproduction steps
Requirements
- Experience administering Odoo ERP, including billing, subscriptions, CRM, and customer portal modules
- Ability to configure workflows, customize views, and manage user access within Odoo
- Strong understanding of cloud computing concepts, including virtual machines, storage, and clustering on platforms such as AWS, GCP, Azure, or similar
- Strong troubleshooting and independent problem-solving skills
- Excellent communication and customer support abilities
- Experience creating technical documentation and knowledge base content
- Familiarity with ticketing systems and CRM tools
- Ability to work effectively in cross-functional technical teams
- Willingness to stay updated with Odoo and cloud technology developments
Preferred Skills
- Odoo certification or equivalent hands-on experience in administration and customization
- Experience managing cloud infrastructure, including virtual machines, storage, or Kubernetes clusters
- Experience writing customer-facing technical documentation
- Familiarity with Linux administration, networking fundamentals, and command-line tools
- Experience with Python or XML customization within Odoo
- Background in cloud hosting or managed services environments
- Understanding of API integrations, webhooks, or payment gateway configurations