About the Company
Manning Global is an international staffing and managed services organization. It provides staffing solutions to companies operating in AI, IT and telecommunications, engineering, digital media, automotive, and renewable energy.
About the Role
Manning Global is seeking a Business Analyst (Odoo CRM) to join a client project in Luxembourg City.
The Business Analyst will support subscription management, billing and collection processes, production quality control, change requests, user acceptance testing, incident coordination, and communication between business teams, IT teams, and external vendors.
This is a full-time permanent position with an anticipated start date as soon as possible.
Responsibilities
- Analyze business requirements and provide functional consulting support.
- Support subscription management and cloud subscription lifecycle processes.
- Work with subscription collection and reporting platforms.
- Support Microsoft 365 and Azure subscription-related processes.
- Provide business-as-usual support.
- Perform production quality control.
- Manage requests for change and related documentation.
- Plan and execute user acceptance testing.
- Track testing defects and coordinate their resolution.
- Coordinate incidents with internal teams and external vendors.
- Validate charging and billing data.
- Support communication between business stakeholders, IT teams, and service providers.
- Prepare and maintain project and process documentation.
- Identify opportunities to improve existing processes.
- Support governance and change approval processes.
Requirements
- Experience in business analysis and functional consulting.
- Knowledge of subscription management and cloud subscription lifecycles.
- Experience with SCE or a similar subscription collection platform.
- Knowledge of GlobalView or a comparable collection and reporting system.
- Understanding of Microsoft 365 and Azure subscriptions.
- Experience providing business-as-usual support and production quality control.
- Experience managing requests for change.
- Experience planning and executing user acceptance testing.
- Ability to track defects and coordinate follow-up activities.
- Experience coordinating incidents and working with vendors.
- Knowledge of charging and billing data validation.
- Strong stakeholder coordination skills.
- Experience preparing documentation and improving processes.
- Professional communication skills in French and English.
Nice to Have
- Awareness of ITSM and ServiceNow integrations.
- Understanding of configuration management databases and alerting processes.
- Knowledge of managed print services or printer fleet management.
- Familiarity with Odoo, MyComputer, or SCE-related processes.
- Awareness of ZSmart charging or billing interfaces.
- Experience working with system integrators, cloud partners, or managed service providers.
- Experience with change advisory boards and governance processes.
- Familiarity with KPAX, ServiceNow, Azure, Microsoft 365, Odoo, MyComputer, CMDB, and RFC processes.