About the Company
Roomdoo is a technology company focused on transforming the tourism sector through digital solutions that simplify complex operational processes. The company develops a Property Management System (PMS) built on Odoo ERP, helping hotels and tourist accommodations manage reservations, sales channels, pricing, check-ins, invoicing, accounting, and other operations through a single platform.
The solution is already used by hundreds of accommodations across Spain, with the goal of becoming a reference management system for the hospitality sector.
About the Role
The company is looking for a technical professional with product-oriented thinking to act as a bridge between the support team and the product development team.
The role combines technical escalation responsibilities with product improvement analysis. The successful candidate will support the team in resolving complex technical cases, investigate issues through logs, databases, and Odoo modules, and transform customer feedback into well-founded product improvements.
Responsibilities
- Act as a technical escalation point for the support team by reproducing incidents, diagnosing issues, and resolving complex cases.
- Analyze the behavior of Odoo and its modules, including core, OCA, and custom modules, to identify root causes.
- Investigate logs, databases, and system behavior to provide detailed technical analysis.
- Distinguish between configuration issues, bugs, and missing functionality, and communicate findings clearly.
- Collect and organize customer feedback, including bugs and feature requests.
- Evaluate product improvement opportunities based on impact and effort.
- Translate customer needs into actionable product proposals.
- Document technical diagnoses, solutions, and decisions to maintain team knowledge.
- Collaborate with development and product teams to align customer needs with product evolution.
Requirements
- Minimum 3 years of practical experience with Odoo, including development and/or technical issue resolution.
- Strong understanding of Odoo architecture and data model, including ORM, views, modules, inheritance, and accounting and inventory workflows.
- Proficiency in Python and PostgreSQL/SQL for investigation and problem-solving.
- Experience using Git/GitHub workflows, including branches, pull requests, code reviews, and issue management.
- Ability to independently diagnose technical problems, read logs, debug, and identify root causes.
- Strong communication skills with the ability to explain technical topics clearly to support and product teams.
- Availability to work within Spanish mainland time zones (CET/CEST) with full overlap with the team.
Preferred Qualifications
- Experience with the OCA ecosystem, including module usage, contribution, or maintenance.
- Knowledge of modern frontend technologies such as Vue 3, Composition API, JavaScript/TypeScript, and REST API or FastAPI integrations.
- Experience in support environments, technical escalation roles, or cross-team coordination.
- Knowledge of the hospitality sector, PMS solutions, or integrations with channel managers and OTAs.
- Experience with Doodba/Docker deployments, Git workflows, and multiple Odoo versions.
- Product-oriented mindset with the ability to distinguish between technical issues and intentional design decisions.